In many cases, assembling a team of existing IT employees that will be dedicated solely to the RPA implementation is crucial. By minimizing human involvement in many processes, RPA implementation allows banks to cut operational costs by 30% on average. Importantly, while the focus of this RPA strategy was to reduce costs, automation significantly improved [...]

Sweeping changes in artificial intelligence (AI) have been brought about in recent years, resulting in remarkable progress taking a number of forms, such as AI chatbots. ChatGPT (Chat Generative Pre-trained Transformer) is a language model for dialogue. This chatbot, developed by Open AI, was released in prototype form on November 30, 2022 (ChatGPT, 2023). Since [...]

Being a customer service adherent, her goal is to show that organizations can use customer experience as a competitive advantage and win customer loyalty. She creates contextual, insightful, and conversational content for business audiences across a broad range of industries and categories like Customer Service, Customer Experience (CX), Chatbots, and more. Giving the right information [...]

An AI chatbot can help your business scale customer support, improve customer engagement, and provide a better customer experience. Here are a few things your business can accomplish with the help of a bot. The software makes it simple to build, launch and maintain a virtual agent. Drive down support costs and engage customers 24/7 [...]